Course Description
Conflict Resolution in Healthcare is a course designed to equip caregivers with the necessary skills to effectively manage and resolve conflicts in a healthcare setting. Conflicts may arise between patients, family members, and healthcare professionals due to various reasons such as miscommunication, differing perspectives, and high-stress situations. By learning effective conflict resolution techniques, caregivers can foster a harmonious and supportive environment that promotes positive patient outcomes and overall well-being. This course is suitable for caregivers who are seeking to enhance their interpersonal skills and improve their ability to navigate challenging situations in the healthcare field.
What will be taught topics
- Identify common sources of conflict between patients, family members, and healthcare professionals
- Understand the importance of effective communication in conflict resolution
- Learn various conflict resolution techniques and strategies to address disputes
- Develop skills to maintain a positive and collaborative work environment
Lesson list
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Exam- Conflict Resolution in Healthcare
